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End User Quick Help (2)

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Solution 4000 Firmware V1.0 and Upgrade Process

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Solution 6000 IP Firmware Update V3.00.67

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ALINKPLUS Latest Release info (1)

Latest release A-Link Plus software V6.3.11 29/05/2026

Name	Host	Duration	Description
_fw_crm_v	boschsecurityaustralia.freshdesk.com	1 year	Freshchat/Freshworks cookie (Used to track Visitor/User identity and chat sessions performed by the User).
_x_w	boschsecurityaustralia.freshdesk.com	Session	Contains the shard ID at which the account runs on.
_x_m	boschsecurityaustralia.freshdesk.com	Session	Contains the state of the shard.
_helpkit_session	boschsecurityaustralia.freshdesk.com	Session	Your secret key for verifying cookie session data integrity. If you change this key, all old sessions will become invalid!
helpdesk_node_session	boschsecurityaustralia.freshdesk.com	Session	An encrypted hash that stores the secret key and id of the login attempt.
user_credentials	boschsecurityaustralia.freshdesk.com	2 months	Used for user authentication.
wf_order	boschsecurityaustralia.freshdesk.com	Session	Used to check in which the order the tickets are filtered for custom ticket filters eg: due_by, agent_responded_at, requester_responded_at, etc.
wf_order_type	boschsecurityaustralia.freshdesk.com	Session	Used to check if the order is ascending or descending for custom ticket filters.
wf_filter	boschsecurityaustralia.freshdesk.com	Session	Denotes which filter is applied for the tickets list.